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Mossarium Labs
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For LAG replacements you must send us a clear video of DOA specimens. You must reach out to us within 1 hour of delivery with the video included. This is to ensure that your order hasn't been sitting out in the sun/cold all day causing the death of your perishable items and ensuring they have been brought indoors in a timely manner. Please send me a message if you have any issues with your order upon arrival.
For LAG replacements you must send us a clear video of DOA specimens. You must reach out to us within 1 hour of delivery with the video included. This is to ensure that your order hasn't been sitting out in the sun/cold all day causing the death of your perishable items and ensuring they have been brought indoors in a timely manner. Please send me a message if you have any issues with your order upon arrival.
Free ground shipping on all orders with 1-2 business day handling time. In order to qualify for Live Guarantee you will need to upgrade your shipping to at least priority mail on the checkout screen.
Free ground shipping on all orders with 1-2 business day handling time. In order to qualify for Live Guarantee you will need to upgrade your shipping to at least priority mail on the checkout screen.
We offer LAG (Live Guarantee) to orders shipped through priority mail or faster. We must receive a video of the order within 1 hour of delivery notification showing the condition of your order. You can send your videos to our customer service email with your order number.
We offer LAG (Live Guarantee) to orders shipped through priority mail or faster. We must receive a video of the order within 1 hour of delivery notification showing the condition of your order. You can send your videos to our customer service email with your order number.
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Free Shipping
All Invertebrate orders ship free with ground.
Live Guarantee
Live Guarantee when you upgrade your shipping to Priority or quicker
Ethical Breeding Practices
Our live creatures are loved and cared for on a daily basis. They are all in temperature controlled environments that mimic their natural habitats and fed nutritionally fulfilling diets.
Packing With Purpose
All of our orders are packed with the comfort of your critters in mind. We add ice packs or heat packs free of charge depening on the seasons and weather of the delivery address.
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